Privacy Policy

1. Introduction

PhoenixTools ("we," "us," or "our") operates the PhoenixTools platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and tools.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (stored in hashed form). If you sign up via Google or GitHub OAuth, we receive your name, email, and profile picture from those services.

File Processing

Files you upload for processing are handled as follows:

• Client-side tools: Files are processed entirely in your browser. No file data is transmitted to our servers.
• Server-side tools: Files are temporarily uploaded to our servers for processing and automatically deleted after processing completes. We do not store, read, or share your file contents.

Usage Data

We collect anonymized usage data including tool usage counts, daily active usage, and browser type. This data is used to manage free-tier limits and improve the Service. It is not sold or shared with third parties.

Payment Information

Payments are processed through Razorpay. We do not store your credit card number, CVV, or banking details. We only retain your Razorpay order ID and payment status to manage your subscription.

3. How We Use Your Information

• To provide and maintain the Service
• To manage your account and subscription
• To process file operations you request
• To enforce usage limits for free-tier users
• To communicate with you about your account or the Service
• To detect and prevent abuse or security issues

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Supabase (authentication/database), Razorpay (payments), Vercel (hosting) — only as necessary to operate the Service.
• Legal requirements: If required by law, court order, or governmental request.

5. Data Retention

• Account data: Retained until you delete your account.
• Processed files: Deleted automatically after processing. Not retained.
• Usage logs: Retained for 30 days for limit enforcement, then deleted.
• Payment records: Retained for 7 years as required by Indian tax law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of non-essential data collection

To exercise these rights, contact us at support.hittools@gmail.com.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies. Third-party services (Razorpay, Google AdSense) may set their own cookies. You can manage cookie preferences through your browser settings or our cookie consent banner.

9. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

support.hittools@gmail.com

India, Andhra Pradesh